Every business needs to maintain communication not only with their clients, but internally with its staff. Email, conference calls, in person meetings – these are all great and useful – but what if you need just a quick notification or need to ask a question to your team while meeting with a client?
Communication tools such as Skype, Slack, and Spark are great as they allow for instant messages within your company. With a main administrator as the top level user, you maintain the controls – and the audit trail. You can easily add or eliminate access for a user at anytime, with the click of a button. With rooms and channels, you can keep conversations within individual departments – allowing the billing team to easily converse without affecting or distracting the sales team.
3 Ways To Communicate In A Business
Skype for Business: This is a very robust application, and integrates directly with Microsoft Office Apps. It is especially great for video conferencing and international communication. Skype is also excellent for external communication with clients and vendors.
Slack: ITC’s internal communication tool of choice, it’s also the same tool used by NASA’s Jet Propulsion Laboratory – the team behind the Curiosity Rover on Mars. ITC may not have put a robot on another planet, but we still find Slack to be a great option for collaboration.
SparkChat: An on-premise option provides added security as the data remains with your server instead of being hosted elsewhere. Perfect for large companies with a need to retain data locally.
These are only a few of the many options out there. What is your team using?