Business owners are always trying to improve their business’ functionality and they often ask us questions about technology. You may be considering working with a Managed Services Provider (MSP), but also have a few questions or reservations. You’re aware that you need to solve your IT problems but aren’t sure what the right solution is. These answers will help you decide if hiring an MSP is the right solution for your business. Here are 5 frequently asked questions about MSPs and the services ITC offers:
What is an MSP?
A managed service provider is an outsourced IT company. An MSP is like an IT service subscription. Rather than maintaining an IT staff of your own or having your employees fix things to the best of their ability, you use an MSP. When something goes wrong, you let us know – or we let you know, because maintenance and monitoring are benefits of working with an MSP. Working with an MSP is a great way to improve your company uptime, so it will essentially pay for itself.
What are the benefits of working with an MSP?
Staffing a full-time IT specialist is expensive. Working with an MSP has the potential to save you 30% in comparison to maintaining an IT staff on your payroll. Working with an MSP gives you access to an entire team of specialists 24×7. Learn more about what it means to have great support.
What is included with managed services?
ITC offers to monitor, manage, and maintain your systems. Clients have access to unlimited help desk and 24/7 IT support. You also receive antivirus for any covered systems. Managed services with ITC also include backup management and network administration. Manages services is the proactive approach to IT.
What if managed services aren't right for me?
If managed services aren’t right for you, ITC also offers instant services and solution services. Instant services allow you to take advantage of our services in an emergency. We fix your problem and you pay for that service. Solution services are generally larger projects, such as replacing systems, creating a website, or switching to the cloud for storage.
ITC located in Austin, Texas. Serving both the metropolitan and greater Austin areas, ITC has a wide variety of clients. We’re local, so scheduling onsite work is easy. There’s no obligation to stay with us, but our service is exemplary. Our overall customer service satisfaction rating is 98%. Clients are happy with their month-to-month contracts, our speedy response time, and first-time resolution rate of 99%.
ITC's Managed Services and Your Business
At ITC, we promise to monitor, manage, and maintain your business technology to the best of our ability. We strive to save you time and money by acting as your IT partner. If you are interested in hiring ITC as your MSP, visit our get started page to see if your business qualifies for a free IT needs analysis!