The IT needs of every company are different. Some small businesses just don’t have enough need or urgency for immediate assistance so break fix IT support is perfect for them. Other companies rely heavily on their technology demanding efficiency and stability of their systems network so managed IT services are the obvious choice. Determining whether to continue break fix IT support or outsource to a managed IT service provider is a huge decision! With it, the responsibility of choosing the right IT partner is equally important.
Should small businesses consider IT outsourcing? Learn more about the many benefits to IT outsourcing.
Difference Between Break Fix IT and Managed IT Services
Break Fix IT Support – The old model of wait until it breaks then fix it may be right for some. Companies that have a responsive break fix IT service provider can wait a couple of hours to have an on-site emergency response. Businesses that prefer break fix IT typically are fine with downtime. Either their staff has alternative means of doing business or they just don’t have enough need for premium support. Some managed IT service providers don’t offer break fix IT support. They say a company with 5 or fewer employees doesn’t need managed services but how would they know without asking? If an IT provider doesn’t take your business seriously, won’t provide break fix IT assistance, or can’t help without you signing a contract then you’ve got to look elsewhere for support.
Managed IT Services – With managed IT services, downtime should be a thing of the past. Your managed IT service provider should implement 24x7x365 remote monitoring to help pulse the health of your systems and network. With this, a security and a backup disaster recovery plan should be implemented as well. This will allow for complete coverage of your computers and network. With managed IT services, you’ll benefit from preventative maintenance and proactive IT support which in turn will keep your systems and business online. Businesses that consider managed IT services know the cost of downtime and rely on their systems to run efficiently. If your business is considering switching to a managed IT service plan consider the cost of downtime and what it means for your business. Consider how much your business and staff rely on technology and determine if paying a monthly flat fee and predictable pricing per month is worth it to you. A managed IT service provider should become an extension of your business as your IT department and your partner in technology.
Discover what downtime really costs small businesses by downloading our free white paper The True Cost of Downtime to Small Businesses.
Hybrid IT Support Provider
At ITC, our company offers both break fix and managed IT services to businesses of all sizes. We understand that the IT needs of businesses vary and there’s no one size fits all. As your technology partner, we’ll never try to sell you something you don’t need or support that doesn’t align with your business. Many of our satisfied long-standing customers have enjoyed calling us only when needed. Others have switched to our managed IT services and enjoy both the convenience, and support of our IT company.
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