Managed IT Services

Our All-Inclusive Solution Helps Businesses Overcome IT Challenges

How can managed IT services help your business?

ITC is a comprehensive managed IT services provider helping businesses eliminate IT challenges and focus on getting more work done. With Infinity Managed Service, we become an extension of your business as your complete IT partner. We take a proactive approach to managing your IT to prevent downtime and keep you focused on what you’re good at running your business.

45 Seconds

Standard response time for support

99%

Overall customer satisfaction

25 Minutes

Expected time to resolution

99%

Tickets with first time resolution

One plan to fit all of your needs!

Infinity Managed Services

We like to keep things simple across the board. That’s why we now only offer a single plan, Infinity Managed Services. Instead of having to pick and choose which specific features you need, our one-size-fits-all plan covers all the bases. It’s specifically designed to fit the needs and budget of small businesses to offer the best value for your money.

Infinity Managed Services starts with unlimited IT support and 24x7x365 proactive monitoring. You also get antivirus, backup management, and patch management for any covered systems. Other features and coverage are available – check out all the features below!

Man gives presentation on managed IT services.

Advantages to our Managed IT Services plan.

Help Desk

Unlimited access to telephone and remote help desk support provided by our service team.

24x7 Monitoring

Round-the-clock monitoring and reporting of your servers and devices to ensure they keep running smoothly.

System Security

Protection of your computers with included antivirus, network auditing, and security training.

Maintenance

Proactive maintenance, patching, and updates to prevent issues before they cause downtime.

Onsite Support

Our friendly service team offers onsite IT support for your network, servers, computers, and users.

Backup

We manage, maintain, and test your backups both local and in the cloud to protect your critical business data.

Networking

Our team of dedicated IT professionals oversees the day-to-day management of your systems and network.

Windows and Mac

We provide support and services whether your business uses Windows, Mac, Linux, or all three!

Help Center

Access your account any time to submit tickets and track projects. Stay up-to-date with weekly reporting.

After Hours Service

Your team can get help whenever they need it, even outside of our regular business hours!

Month-to-Month

Our managed services are month-to-month, so you can cancel anytime. No more long-term commitments!

IT Consulting

Our team regularly performs comprehensive research and creates recommendations to improve your technology.

Next steps if you're serious about eliminating IT challenges.

Group of people sit at table discussing next steps for managed services.

When you enroll in our Infinity Managed Services plan, you’re taking the first step to fix your IT issues for good. You probably have a few key IT problems you’d like to take on first, and we’ll be happy to help you overcome those challenges. Afterwards, we’ll make sure your business is in a good place for the short-term, then address long-term upgrades to your systems and networks.

Fix issues and avoid downtime

We know every second counts for a business, especially when it’s downtime. Our managed IT services team will act as an extension of your own IT department and work with your users to resolve their issues and support their systems. Infinity provides fast remote support, onsite service, and preventative maintenance to keep you up and running.

Ensure you're compliant and following best practices

Once we’ve put out the fires and everyone has room to breathe, it’s time to make sure your systems and network are working as intended. Many industries require recurring compliance scans, and all businesses should follow our technology best practices, which you can read about on our IT blog. We’ll help you make sure your systems are protected and your data is backed up.

Resolve long-term issues with project management

Don’t let IT challenges get in the way of running your business. Infinity works with small businesses throughout Texas across many different industries, and they all share a common goal: spend less time worrying about IT issues and stay focused on growing their business. We can help you achieve that goal by working with you to identify your pain points and recommend a lasting solution.