QuickBooks is a crucial tool for any small business using the accounting software. QuickBooks can save you hours in small business accounting, run fast reports, and help keep the accounting for your business organized. But, QuickBooks is also a very complex application with several running services, so with it you’ll need to learn to troubleshoot common issues.
Personally, I troubleshoot QuickBooks almost on a daily basis for several small businesses in Austin. Whenever I’ve troubleshot QuickBooks, it’s always a sense of panic and urgency on the phone with our customer so we train our computer support team on how to troubleshoot common problems and resolve them fast.
5 QuickBooks Issues And How To Resolve Them
- Lost Connection To The Data File – Losing connection to the data file is the most common issue I deal with. Depending on the QuickBooks version you’re using and your network setup, users experience losing their connection to the data file all too often. To resolve this issue, you may need to re-think your setup. For instance, if you’re sharing a data file over a network, check the security and permissions on the host and client computers. Also, make sure you don’t have a firewall blocking access to the data file, or anti-virus program. There’s a great tool provided for free called QuickBooks File Doctor which will troubleshoot and resolve most connection issues.
- Can’t Find Licensing Information – Without your licensing information, you’ll have trouble verifying the validity of your software when calling support. To resolve this issue, simply hit F2 or cTRL 1 while in QuickBooks to get your software licensing information.
- You’ve Lost The Admin Password – We rarely get this call but when we do, it’s definitely a difficult one to deal with. Sometimes, getting access is simply guessing any of your previously use or old passwords. Other times, we use software to help bypass the QuickBooks data security to make a backup of the data to later restore. Every now and then you’ll get lucky using software to crack the security of your QuickBooks file and will restore access.
- No Longer Able To Print – This is one of those annoying issues every user deals with at least once in awhile. If you’ve setup a printer to print from and have used it several times in the past, experiencing print issues will have you pulling your hair out trying to figure out why it won’t print. Luckily, there’s a simple fix to this common issue, simply log off and close QuickBooks, reboot your printer, and retry printing. Almost all the time a fresh reboot of your printer fixes the issue. Though I will admit not all the time is this a QuickBooks error. New printers have a sleep mode and lose connection to applications causing the error.
- QuickBooks Is Running Slow – I get this complaint almost twice a week and the solution is simple. To begin with, QuickBooks is a very clunky application. It has background services and internet updates running frequently. Depending on the size of your file, your computer’s hardware specifications, and other factors involved, QuickBooks can slow down to a crawl. To remedy this issue, first close your company file and exit the application. Make sure you don’t have too many other applications running. If your computer is limited on resources, sometimes multi-tasking with several applications running can interfere with your user experience. Lastly, make sure you keep your computer optimized. Use programs like CCleaner to keep your computer clean and running smoothly.
Have you experienced any of these 5 QuickBooks issues? If so, how did you resolve them? Contact our support team next time you’re dealing with QuickBooks issues. We offer QuickBooks and computer support in Austin and Central Texas.