Unfortunately, there are quite a few pretenders in the managed IT services landscape. Even in a city like Austin known for its technology innovations, bad IT service providers are prevalent. Trusting in the wrong IT partner can be costly, and if you become a victim of one of these firms, the reputation of your business is at stake.
Choosing the wrong IT partner for managed services can be a costly mistake. When your business is booming, the last thing you need is a consulting firm that holds back the growth of your company. Perhaps you already have an IT consulting firm contracted?
Maybe your business is growing and you need to find expert IT consulting in Austin? Regardless of your organization’s situation, you’re probably wondering: What are some of the dead giveaways of a poorly run managed service provider and how can your business avoid working with these types of consultants in Austin?
Let’s take an in-depth look at some of the common red flags.
Slow Response Times
Why do they do this? When you contact us for a question or concern, we typically respond to your request in just a few minutes. We treat you the way we like to be treated. It goes beyond being an IT service provider; it’s called “Doing right the thing.”
Poor Technical Skill Sets
When you hire a firm that seems like it is constantly flying by the seat of its pants, you can expect longer ticket resolution times for trivial IT requests. Our firm is different because we’re constantly investing in our engineer’s skill sets. As our engineers learn and grow, the value is passed onto your organization in the form of better solutions that are custom-tailored to your organization’s goals.
Reports - Or the Lack Thereof
You might have clients that require regular reports on things such as systems health, system logs, and server backups. Some IT managed services providers in Texas will try to make you pay extra for these reports.
When you choose us as your IT consultants, we provide you with all the documentation and reports necessary so that you can see that we’re delivering on our promises to keep your technical infrastructure running at it’s very best.
Apathy Towards Measuring Performance
While we’re all in business to make money, when your business is happy with our services, we’re confident that you’ll gladly continue paying us our consulting fees.
We believe that it’s extremely important for us to constantly measure the performance of our engineers. Each time you engage us for a service request, we’ll send you an optional survey afterward so that we can use your feedback to constantly make improvements to better serve you.
Ready to Get Started?
The last thing you should ever do is work with a consulting firm that treats your business like an obligation rather than a partnership. Helping local businesses in Texas innovate and perform their best is our main objective. If you’re ready to get started, please contact us today for a free consultation.