A look at in-house IT services
Having an in-house IT manager is convenient especially at 150 employees or more. It helps knowing you can walk over to someone’s desk to ask a question or address a need. Plus, it’s good to have hands on-site when needed. Having an IT manager, their goal is to manage the big picture. This leaves maintenance, management, monitoring, and help desk to your outsourced MSP. The relationship between your in-house IT manager and MSP works well. Especially when their interests and responsibilities align with the goals of the organization.
I was an in-house IT manager for several years. I enjoyed every part of it. My only gripe was the limited budget and resources. I didn’t get much of a vacation and often I worked over 60 hours a week. It would have been great to have a managed services company helping me out! I could have at least outsourced the help desk to them. With the day-to-day small issues outsourced, I could have then focused on the big picture. Which is why the company had hired me to begin with. In the end, lack of budget and resources lead to me leaving the organization. It’s funny, about a year after I left the company, they ended up hiring an MSP ultimately going with my recommendation to do so. They kept their in-house IT as well and smoothed things out. Either way, it worked out for everyone.